Shipping policy

Shipping Policy

At COOFIQ, we are committed to delivering your order safely and on time.

Order Processing:
Orders are usually processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time:
Once your order has been shipped, delivery generally takes 3–7 business days, depending on your location and courier service.

Shipping Charges:
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

Order Tracking:
Once your order is shipped, you will receive tracking information through your registered email address or phone number, where available.

Delivery Delays:
Delivery times may occasionally be affected by weather conditions, courier delays, public holidays, remote locations, or other circumstances beyond our control.

Incorrect Address:
Please make sure your shipping address and contact information are correct before placing your order. COOFIQ is not responsible for delays or additional charges caused by an incorrect or incomplete delivery address.

Damaged or Missing Package:
If your package arrives damaged or appears to be missing items, please contact us as soon as possible with your order details and photographs/videos of the package.

Contact Us:
If you have any questions regarding your order or shipping, please contact our customer support team through the contact details provided on our website.

COOFIQ reserves the right to update this Shipping Policy at any time without prior notice.